Job Requirements and Minimum Qualifications
Duties may include but are not limited to the following.
- Greet visitors and direct them to the appropriate area; provide information on library services and functions and respond to various inquiries.
- Check library materials in and out; may answer routine reference questions, referring non-routine reference questions to Librarian; maintain library materials by assuring the proper shelving/placement; reserve books for patrons; and notify patrons regarding availability of requested materials and materials that are overdue.
- Prepare routine and non-routine reports as requested; receives, sorts, and summarizes material for the preparation of reports; prepares work reports.
- Maintain files; compile and complete data for administrative and public reports, bulletins, questions on material assembled; photocopy reports, charts, memos, and other various documents; disseminate a variety of information and/or reports to various agencies, divisions, or departments via telephone, mail, email or fax.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
High school diploma or GED: and, one year of experience performing general office duties that included public contact; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Knowledge, Skills, and Abilities
- Principles and practices of public relations and responsive customer service.
- Basic library methods, materials and practices, basic reference materials and information sources.
- Correct English usage, including spelling, grammar, punctuation and vocabulary.
- Record keeping, filing methods and records management techniques.
- Electronically based information systems related to library operations and services.
- Applicable state, federal and local ordinances, laws, rules and regulations.
- General office procedures, policies and practices, and basic computer and other general office equipment.
- Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.
- Typing from rough draft or printed text using a word processor or typewriter.
- Using tact, discretion, initiative and independent judgment within established guidelines.
- Using a computer to accurately and rapidly enter and retrieve data and information.
- Operating and routine maintenance of general office machines.
Mental and Physical Abilities:
- Ability to provide assistance to the public.
- Ability to provide effective service and communicate with patrons and staff.
- Ability to read and interpret documents such as operation and maintenance instructions, and procedure manuals.
- Ability to establish and maintain effective working relationships with others.
- Ability to draft and type correspondence.
- Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
- While performing the essential functions of this job, the incumbent is regularly required to stand, sit, walk, use hands to finger, handle, or feel objects; reach with hands and arms; stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds; and speak and hear. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 25 pounds.