To serve as an IT expert participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.
This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services. The ideal candidate should also have the patience to communicate with a variety of interdisciplinary teams and users.
His/her primary goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Ensure all Servers hardware and software are fully operational and take corrective action where necessary
Administer, configure and manage web servers (IIS, apache, tomcat, jboss)
Administer MS Exchange mail servers
Maintain and administer domain controllers with MS Active Directory services
Monitor, identify, and resolve production capacity, contention, and resource deficiencies
Support the annual IT Audits in the delivery of required data and procedures to ensure compliance with established corporate general controls and information security policy.
Install system patches and updates
Perform hardware and software upgrades
Document and improve current IT infrastructure, processes and procedures
Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software-based systems which provide infrastructure underpinning IT Services.
Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, security, storage, software and other computer related systems.
Assist in carrying out any duties as requested by the IT Management.
Develop expertise to train staff on new technologies
Perform software product installation, configuration management, maintenance, testing and documentation of VMware and Microsoft related products
Ensure highest level of availability, reliability and performance for virtualization platforms and associated products.
Carry out any other duty as requested by HOD
B.Sc in information Technology or Computer Science or any other related field
3 – 5 years’ experience in hands-on System Administration role with a reputable organization
Experience with Cloud and Virtual Technologies e.g. VMware
Strong knowledge of Windows Active Directory & group policy
Microsoft and other industry certifications would be considered an asset
Extensive knowledge of Storage Management and Technologies. Hands-on experience with EMC Storage would be an asset
Backup Administration & Disaster Recovery (Hands-on knowledge of Networker and/or Veeam is a plus)
Strong knowledge of configuration, management and maintenance of Windows Server 2012/2016
Microsoft Exchange Server 2013/2016
Extensive experience in Windows, Unix and Linux Administration
Knowledge of load balancing and clustering
Ability to write Windows scripts
Communication and Interpersonal Relations
Problem Solving and Decision Making
Highly self-motivated, self-directed, and attentive to detail
Ability to present ideas in business-friendly and user-friendly language