Ultra Media Solutions Limited requires a FEMALE Front-desk/Clients’ Relations Executive who will work alongside our other Clients Relations Executive
This key person must be an Inspiring, confident and self-driven person with bias for action in line with our business goals.
We are looking for a Front desk manager to manage our reception areaYou will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
You will also coordinate all front desk activities, including calls, reservations and guest’s services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, as the Most Important Gateway To Ultra Media Solutions Group, you should be able to ensure our front desk provides professional and friendly service to our customers.
Ensure timely and accurate customer service
Handle complaints and specific customers’ requests
Ensure proper mail distribution
Keep updated records of office expenses and costs
Developing and maintaining efficient systems to deal with client queries and support
Referring issues and potential sales opportunities to Sales and Marketing Executives where relevant
Handling and resolving all questions, requests, complaints and all other front desk activities
Providing efficient and professional first line account management to clients
Assisting the business development team in developing efficient systems to support the work of the Team
Handling mail boxes, telephone and correspondences
Building and maintaining relationships with clients and key personnel within customer companies
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales and marketing team to opportunities for further sales within key clients/organisations
Letting customers know about other products and services the company offers.
Achieving client relationship targets and Kepis as set by the Head of Marketing
Escalating and resolving areas of concern as raised by clients.
Liaising with internal departments to ensure client needs are fulfilled effectively
Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (printers etc)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Past working experience in Staff Administration will be an added advantage
B.Sc or HND in any related field; additional certification is a plus