Contact Center Agent at Workforce Management Centre

Workforce Group – Our client is currently recruiting suitably qualified candidates for the position below: Location: Lagos (Island and Mainland) Job Description

He/She will be the liaison between the organization and its current and potential customers.
He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

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Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.

Requirements

HND/B.Sc in any discipline.
Must not be more than 27 years old.
Excellent spoken English with impressive interpersonal skills
Must be Fluent in English and one other Language
One or two years’ experience working in a related job role.
Must be resident in Lagos.

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Remuneration Attractive Basic pay and other benefits.

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